Understand any charges before payment. Below is practical information to review as you plan your trip or use this website.
Agency and service fees
Clearly identify the actual fee amount or calculation method for each service, when it applies and whether it is refundable. Do not publish invented amounts.
Total price transparency
Customers should see supplier charges, taxes, optional extras and agency fees before authorising payment.
Changes and cancellations
Explain any separate service charges for changes or cancellations, alongside supplier penalties where applicable.
Important: This page is a draft template. Replace provisional descriptions with verified business practices and obtain legal review where needed before publishing.
Need more information?
See our FAQ, Travel Agency Disclosure and Contact Us page.